IBM Watson Assistant is an AI-powered virtual agent that provides customers with fast, consistent and accurate responses across any messaging platform, application, device or channel. Using artificial intelligence and natural language processing, Watson Assistant learns from customer conversations and improves its ability to solve problems the first time. Plus, it eliminates the frustration of long wait times, tedious searches, and unhelpful chatbots. Most chatbots try to mimic human interactions, which frustrates customers when a misunderstanding occurs.